Refund policy
To be eligible for a return of a faulty item, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase and photo evidence of the faulty product.
To start a return, you can contact us at hello@popupcosmetics.com.au. Please note that returns will need to be sent to the following address: 25B Fitzroy Street, Marrickville NSW 2204.
You can always contact us for any return question at hello@popupcosmetics.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
In accordance to the ACCC law, we do not refund or exchange for change of mind or if you purchased the wrong product.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@popupcosmetics.com.au.
Further information can be found on our FAQ page: https://popupcosmetics.com.au/pages/page-faq
